Returns and exchanges

Refunds or exchanges are possible in the event of a manufacturing defect if the defect was caused by us.

If our responsibility for the defect is confirmed, CrystalPrintArt will pay for the return shipping and re-fill/rebuild the product free of charge.

If the product does not have a manufacturing defect, there is no return or exchange.

If you find a problem, please contact us and send a photo or video of the defect so that we can quickly check the situation.